ISO 9001: 2008 is an international standard related to quality management system, and is based on eight quality management principles (all fundamental to good business practice).

  1. Customer focus: organizations depend on their customers, and therefore need to shape activities around the fulfillment of market need
  2. Leadership: is needed to provide unity of purpose and direction
  3. Involvement of people: creates an environment where people become fully involved in achieving the organization's objectives
  4. Process approach: to achieve organizational objectives, resources and activities need to be managed as processes, with an understanding of how the outputs of one process affects the inputs of another
  5. System approach to management: the effectiveness and efficiency of the organization depends on a systemized approach to work activities
  6. Continual improvement: adopting this as a part of everyday culture is a key objective for an organization
  7. Fact based decision-making: effective decisions are based on the logical and intuitive analysis of data and factual information
  8. Mutually beneficial supplier relationships: such relationships will enhance theability to create value.

When fully adopted, these principles can help improve your organizational performance. It specifies
requirements for a quality management system where an organization:

  • Needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
  • Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

It just goes to show how serious SEPL is about quality management and customer satisfaction.